WHEN WILL I RECEIVE MY ORDER?
ORDERS WITH STANDARD SHIPPING MAY TAKE FROM 3 TO 5 BUSINESS DAYS TO ARRIVE. FOR MORE INFORMATION REGARDING OUR SHIPPING POLICY, PLEASE SEE THE CUSTOMER SERVICE PAGE WITHIN THIS SITE.
WHY WAS I CHARGED EXTRA?
AFTER SUBMITTING YOUR ORDER, THE TOTAL PLUS $1 IS AUTHORIZED TO COVER ANY POTENTIAL TAX DISCREPANCIES. THIS PENDING TRANSACTION NEVER SETTLES AND DROPS FROM YOUR BANK ACCOUNT WITHIN A FEW BUSINESS DAYS. THE PAYMENT METHOD IS CHARGED FOR THE FINAL TOTAL AMOUNT THE DAY THE ORDER SHIPS.
WHY IS MY ORDER ON HOLD?
YOU MAY BE CONTACTED VIA EMAIL FOR VERIFICATION AS ALL ORDERS ARE SUBJECT TO REVIEW. THE SOONER YOU GET BACK TO US, THE SOONER WE CAN SHIP OUT YOUR ORDER.
WHAT DO I DO IF I RECEIVE AN ORDER WITH BROKEN OR MISSING PRODUCTS?
CONTACT CUSTOMER SERVICE HERE OR 1-818-815-4546
HOW CAN I UPDATE MY ORDER?
ONCE AN ORDER HAS BEGUN PROCESSING, WE ARE UNABLE TO MAKE ANY CHANGES TO IT. THIS INCLUDES UPDATES TO SHIPPING INFORMATION AS WELL AS PRODUCT SELECTIONS. PLEASE BE SURE TO CAREFULLY REVIEW YOUR ORDER BEFORE SUBMITTING IT.
HOW DO I CANCEL AN ORDER?
CALL CUSTOMER SERVICE IMMEDIATELY AT 1-818-815-4546. PLEASE NOTE WE SHIP ORDERS AS QUICKLY AS POSSIBLE AND CANNOT GUARANTEE CANCELLATION.
WHAT IS YOUR RETURN POLICY?
WE WANT YOU TO BE SATISFIED WITH YOUR EDDIE FUNKHOUSER® PURCHASE. YOU MAY RETURN OR EXCHANGE EF MERCHANDISE, FOR A 100% MONEY-BACK GUARANTEE, WITHIN 30 DAYS FOR MERCHANDISE PURCHASED ONLINE AT EDDIEFUNKHOUSER.COM. FOR MORE INFORMATION ON OUR RETURN POLICY, VISIT OUR CUSTOMER SERVICE PAGE.
DO YOU SHIP INTERNATIONALLY?
YES, WE SHIP DIRECTLY TO INTERNATIONAL ADDRESSES. CLICK HERE FOR MORE INFORMATION REGARDING INTERNATIONAL SHIPPING POLICIES.
CAN I USE AN INTERNATIONAL CREDIT CARD TO ORDER?
PAYPAL IS THE PREFERRED METHOD OF PAYMENT FOR INTERNATIONAL ORDERS SINCE WE CURRENTLY DO NOT ACCEPT CREDIT CARD PAYMENTS FROM CERTAIN COUNTRIES.
WHEN WILL A SPECIFIC ITEM BE BACK IN STOCK?
WE DO NOT HAVE SPECIFIC RESTOCK DATES FOR PRODUCTS. SIGN UP FOR OUR E-MAIL NEWSLETTER TO BE THE FIRST TO BE NOTIFIED!
ARE YOUR PRODUCTS TEST ON ANIMALS?
NO, EDDIE FUNKHOUSER® COSMETICS DOES NOT TEST ANY OF OUR PRODUCTS ON ANIMALS.
WHEN DOES EDDIE FUNKHOUSER® HAVE SALES?
SIGN UP FOR OUR E-MAIL NEWSLETTER TO BE THE FIRST TO KNOW!
HOW DO I APPLY TO THE EDDIE FUNKHOUSER PRO ARTISTS PROGRAM?
PLEASE REVIEW THE APPLICATION AND REQUIREMENTS TO THE EDDIE FUNKHOUSER PRO ARTISTS PROGRAM HERE.
HOW DO I TRACK MY PACKAGE?
YOU MAY TRACK YOUR PACKAGE BY CLICKING THE TRACKING CODE IN THE ORDER CONFIRMATION PAGE AS WELL AS THE TRACKING INFO PROVIDED IN THE CONFIRMATION EMAIL AFTER YOUR ORDER HAS BEEN SHIPPED.
WHAT IF I DIDN'T RECEIVE MY TRACKING EMAIL?
FIRST, CHECK YOUR SPAM/JUNK FOLDER. IF YOU STILL CANNOT LOCATE YOUR TRACKING INFORMATION, PLEASE CONTACT CUSTOMER SERVICE HERE OR 1-818-815-4546, CHANCES ARE THE EMAIL ADDRESS PROVIDED WAS INCORRECT AND THE EMAIL BOUNCED BACK.
WHAT DO I DO IF TRACKING SAYS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?
FOR FEDEX SMARTPOST DELIVERIES, CONTACT USPS AT 1-800-ASK-USPS.
FOR UPS DELIVERIES, CONTACT 1-800-PICK-UPS.
IF YOU HAVE ANY FURTHER ISSUES, PLEASE CONTACT US HERE OR 1-818-815-4546.
DO YOU SHIP TO P.O. BOXES/APO/FPO/DPO?
YES, WE SHIP TO P.O. BOXES/APO/FPO/DPO VIA FEDEX SMARTPOST.
PLEASE NOTE THAT IF YOU NEED TO RETURN/EXCHANGE ORDERS SHIPPED TO AN APO/FPO ADDRESS, THEY ARE INELIGIBLE FOR A COMPLIMENTARY RETURN LABEL.
WHAT DO I DO IF MY LOGIN/USERNAME/PASSWORD IS NOT WORKING?
PLEASE CONTACT CUSTOMER SERVICE HERE OR 1-818-815-4546 FOR ASSISTANCE.
WHY IS MY ORDER INCOMPLETE?
ITEMS MISSING FROM YOUR ORDER MAY HAVE BEEN OUT OF STOCK. IF A PRODUCT HAS A PRICE OF $0.00 ON YOUR FINAL INVOICE, IT WAS UNAVAILABLE DURING ORDER FULFILLMENT AND YOU WERE NOT CHARGED FOR IT. PLEASE CONTACT CUSTOMER SERVICE HERE OR 1-818-815-4546 WITH ANY FURTHER QUESTIONS ABOUT YOUR PURCHASE.
WHY WAS MY ORDER MODIFIED?
EDDIE FUNKHOUSER® COSMETICS RESERVES THE RIGHT TO MODIFY OR CANCEL ANY ORDERS.