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CUSTOMER SERVICE

Frequently Asked Questions

30 Day Return Policy

Exchange Policy

Gift Returns & Exchanges

Damages and Order Discrepancies

Domestic Shipping Options & Charges

International Shipping Options & Charges

Payment Methods

Sales Tax

International Taxes, Duties & Tariffs

Secure Checkout

Orders By Phone

Products & Services For Personal Use

Promotions & Policies

Wishlist




FREQUENTLY ASKED QUESTIONS


How can I track the status of my order?

EDDIE FUNKHOUSER will send you an email confirming your order. Once your order ships, you will receive a second email with a tracking number.


Can I return or exchange a product if I am not satisfied?

EDDIE FUNKHOUSER is committed to making sure you are happy with your order. Please click here to view our return policy. If you would like to exchange your purchase, please click here to view our exchange policy.


Can I place an order online?

EDDIE FUNKHOUSER Online Store is under construction. In the meantime, please email us at contact@eddiefunkhouser.com or call us at call 212 677 5600 for immediate assistance in placing your order.


What are your shipping methods?

EDDIE FUNKHOUSER offers Next Day, 3-Day or Ground shipping. The total weight of your order, your zip code, and your preferred shipping method are used determine your shipping charges. Please click here for domestic shipping information, or click here for international shipping information.


What are your accepted methods of payment?

EDDIE FUNKHOUSER accepts Paypal, Visa, American Express, Master Card, Discover, Diners Club, JCB and EnRoute.


Will I be charged Sales Tax?

Taxes are dependent on the destination of your shipment. Taxes that appear on your online order are approximate. Actual taxes charged to your card will reflect  applicable state and local sales taxes, and will be calculated when your order is shipped.

For information on international taxes, duties and tariffs, please click here.


Is it secure for me to place an online order?

EDDIE FUNKHOUSER understands how important security is when shopping online. We use Secure Socket Layer (SSL) to encrypt your name, address and payment information. This is the most advanced consumer online security technique to date.


Do you offer gift wrapping?

EDDIE FUNKHOUSER does not offer gift wrapping at this time.


Why am I having trouble ordering from the website?

Efstudio.com requires the use of an SSL-compliant browser. Microsoft Internet Explorer 6.0 or later, Firefox 2.0 or later, or Safari 2.0 or later are recommended.

Please check that your browser preferences are set to accept cookies.


Can I purchase an EDDIE FUNKHOUSER gift card?

EDDIE FUNKHOUSER gift cards are not currently available.


30 DAY RETURN POLICY


EDDIE FUNKHOUSER is committed to offering our customers the finest cosmetic products available. If a product does not meet your expectations, you may return it for a refund within 30 days from the date of purchase. Regrettably, the original shipping fee is not refundable. To initiate a return, kindly email us at contact@eddiefunkhouser.com, including your order number and we will send you a Return Form and pre-paid Return Shipping Label. If preferred, you may call 1-212-677-5600 (9AM - 5PM PST, Monday-Friday) to initiate a return.


Complete the Return Form, and include it with item(s) you wish to return. If you use the pre-paid Shipping Label, and we will deduct a flat fee of $6.00 from your refund for return postage. If you prefer, you may elect to use your own shipping method, in which case you will not be charged the $6.00 fee. Returns sent without the Return Form may not be refunded for the full amount. Processing time for returns takes up to 10 business days from the time the return is received. We will notify you via email once your return has been processed. Please retain receipts and tracking information for your records.


Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please email us at contact@eddiefunkhouser.com.


Refunds on international orders are not accepted at this time. All Sales on International Orders are Final.


Please note: Only products purchased from eddiefunkhouser.com may be returned for refund.


If you have further questions about returns, please contact us by phone at 1-212-677-5600 or email us at contact@eddiefunkhouser.com.


EXCHANGES


EDDIE FUNKHOUSER will accept an exchange on any unopened, unused product. Fill out the exchange portion of your Return Form and return the product to us. Once the package has arrived at our facilities, you will be sent a confirmation email. In-stock items will be sent out immediately.


Exchanges on international orders are not accepted at this time. All Sales on International Orders are Final.


GIFT RETURNS & EXCHANGES


If you are returning a gift, please contact Customer Service at 1-212-677-5600. We can either issue an EDDIE FUNKHOUSER online store credit, or refund the credit card used by the purchaser.


DAMAGES AND ORDER DISCREPANCIES

Damages and Order Discrepancies must be reported to EDDIE FUNKHOUSER NEW YORK, LLC in writing within 5 calendar days of receipt of merchandise; claims are invalid if submitted beyond 5 days from receipt of goods. Please submit all claims to contact@eddiefunkhouser.com.


DOMESTIC SHIPPING OPTIONS & CHARGES


EDDIE FUNKHOUSER offers 3 shipping methods: Next Day, 3-Day or Ground. Shipping estimates can be generated by entering your shipping information into the Estimate Shipping And Tax portion of your Shopping Cart.



EDDIE FUNKHOUSER makes every effort to minimize our impact on the environment. To this end, your order may arrive in a slightly used shipping box.


Customers may ship to multiple addresses by selecting Checkout With Multiple Addresses when you are ready to check out. Shipping charges will be calculated according to each destination.


Order Processing Time

Most orders are processed within 1 business day. Orders placed after 11:00AM EST may ship the following business day. Likewise, orders placed on non-business days (weekends or U.S. holidays) will be processed on the next business day. For orders that need to be expedited, please call us toll-free at 1-212-677-5600. A representative can assist you between the hours of 10AM and 6PM, EST.


When possible, orders with Next Day or 3-Day Service will be processed the same day if received by 12 Noon EST, although we try to extend this cut-off time whenever possible.


Shipping Exceptions

Some items may be considered hazardous materials due to their alcohol content and cannot be shipped to certain zip codes in Alaska, P.O. Boxes, military addresses (diplomatic pouch mail, APO, FPO, Guam, Puerto Rico and U.S. Virgin Islands) or international addresses. Please call us at 1-212-677-5600 for further shipping info.


Special Locations

Expedited orders shipping to Alaska and Hawaii will require an additional business day to arrive. Rural domestic addresses require one or more additional business days to deliver.


INTERNATIONAL SHIPPING OPTIONS & CHARGES


International shipping costs are calculated based on a number of factors, including the number of purchased items, the weight of the items and the destination country postal code. During Checkout, an international shipping quote can be calculated based on the items you are purchasing and your shipping destination.


If you don't see your country listed, we are not currently able to ship to that destination.


EDDIE FUNKHOUSER makes every effort to minimize our impact on the environment. To this end, your order may arrive in a slightly used shipping box.


International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time.


Order Processing Time

Most orders are processed within 1 business day. Orders placed after 11:00AM EST may ship the following business day. Likewise, orders placed on non-business days (weekends or U.S. holidays) will be processed on the next business day. For orders that need to be expedited, please call us toll-free at 1-212-677.5600. A representative can assist you between the hours of 10AM and 6PM, EST.


Shipping Timeline

Most in-stock items will arrive 6-18 business days after receipt of your order.


Please note that shipping windows are estimates and delivery dates cannot be guaranteed.


Shipping Exceptions

Some beauty items may be considered hazardous materials due to their ingredients or alcohol content and cannot be shipped internationally. International customers will be notified to remove these items during checkout.


Unfortunately, we cannot offer Free Shipping on international orders.

Exchange Rates

Foreign exchange correspond with the average aggregate exchange rates that would otherwise be applied in an e-commerce transaction.


eddiefunkhouser.com updates exchange rates on a daily basis.


PAYMENT METHODS


We accept American Express, Visa, MasterCard and Discover for domestic and international online purchases.


SALES TAX


We are required by law to charge sales tax on orders being shipped to the states of Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Jersey, New York, Ohio, Pennsylvania, Tennessee, Texas, Virginia, Washington D.C. and Washington. Taxes that appear on your online order are approximate. Actual taxes charged to your card will reflect  applicable state and local sales taxes, and will be calculated when your order is shipped.


INTERNATIONAL TAXES, DUTIES & TARIFFS


Your order total is guaranteed at the exchange rate set when your order is placed. International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total during Checkout.


Duty, customs tariffs and VAT are set by the destination country. They are determined based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system adopted and used by the destination country. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined during Checkout.

 

SECURE CHECKOUT


Verisign SSL encryption: EDDIE FUNKHOUSER understands how important security is when shopping online. We use Secure Socket Layer (SSL) 128-bit encryption technology. This is the most advanced consumer online security technique to date. EDDIE FUNKHOUSER staff does not have access to customer credit cards.


ORDERS BY PHONE


If you wish to order by phone instead of shopping online, please call us toll-free at 1-212-677-5600. A representative can assist you between the hours of 10AM and 6PM, Pacific Standard Time, Monday-Friday (excluding major American Holidays).


PRODUCTS & SERVICES FOR PERSONAL USE


EDDIE FUNKHOUSER products, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.


PROMOTIONS & POLICIES


Promotional restrictions may apply to international orders. Please contact contact@eddiefunkhouser.com with any questions.


WISH LIST


My Wishlist allows you to save products you are thinking about purchasing. The items you like, as well as the shades you  have chosen, will remain in your wish list until you remove them. When you are ready to purchase these items, simply add them to your Shopping Cart and proceed to checkout.


To add an item to your wishlist, select your favorite shade and click the ADD TO WISHLIST link on any product page.


Please note:  Your wishlist is not the same as your Shopping Cart. In order to purchase the items in your wishlist, move them from the wishlist to your Shopping Cart. You may then continue shopping, or proceed to checkout.

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